Privacy Policy

Last Updated: 11/01/2025

Soulful Serenity by Rae (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when you visit our website or book a service.

1. Information We Collect

When you visit our website, book an appointment, or contact us, we may collect personal information such as your name, email address, phone number, and any details you choose to provide in booking notes or messages. We also collect general website analytics, including traffic patterns, page views, and basic device or browser information that helps us understand how visitors use the site.

2. How Your Information Is Used

We use the information we collect to schedule and manage appointments, send confirmations and reminders, respond to inquiries, and provide the services you request. Website analytics are used to improve site performance and the overall user experience. We do not use your information for newsletters or marketing emails.

3. Sharing of Information

We do not sell or rent your personal information. However, certain third parties may access or process data as part of delivering essential services. This includes Square Appointments, which handles scheduling, reminders, confirmations, and online payments, as well as basic analytics tools that help us monitor website performance. These service providers only receive the information needed to perform their functions and operate under their own privacy policies.

4. Payments

All online payments are processed securely through Square on its separate booking platform. No payment information is processed or stored directly on our website.

5. Cookies and Analytics

Our website may use cookies and similar technologies to track general usage patterns, such as which pages are visited and how long visitors stay on the site. This information helps us improve our services, but does not personally identify you. You may disable cookies through your browser settings if you prefer.

6. How We Protect Your Information

We take reasonable measures to safeguard the personal information we collect. Access is limited to authorized individuals, and we use secure systems to manage appointment information. While we do our best to protect your data, no method of online transmission or storage is completely secure.

7. Links to Other Websites

Our website may contain links to external sites such as Instagram, Facebook, or the Square booking platform. We are not responsible for the privacy practices or content of these third-party websites, and we encourage you to review their respective privacy policies.

8. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, request corrections, ask for deletion, or limit how your information is used. To exercise any of these rights, please contact us using the email listed below.

9. Contact Information

If you have questions about this Privacy Policy or wish to update or request access to your information, you may contact us at: soulfulserenitybyrae@gmail.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the “Last Updated” date at the top of this page will reflect the most recent version. Continued use of the website after changes are posted indicates your acceptance of the updated policy.